Terms of Service

1. The Service

Olive provides software for childcare and school operations, including organization setup, family records, policies, private child photo and audio updates, child supply status, purchases, balances, bookings, attendance, academics, reporting, and related administrative work. The features available to a Customer may depend on its subscription, configuration, readiness, location count, and written order form.

Granite provides software. Granite is not a childcare provider, employer, licensing agency, payment processor, emergency service, or professional adviser. Customer remains responsible for the care it provides, its staffing and supervision, licensing, safety procedures, admissions, pricing, policies, tax obligations, and every operational decision made through or outside Olive.

2. Accounts and authorized users

Customer must provide accurate organization information, keep account and device credentials secure, maintain current authorized users and roles, and promptly remove access that is no longer appropriate. Customer is responsible for activity performed through its accounts and enrolled attendance devices, except to the extent caused by Granite's breach of these Terms.

Customer must notify Granite promptly if it believes an account, device credential, or payment account has been compromised. Olive may require identity, ownership, or authority verification before granting access or performing a sensitive account action.

3. Free trial, subscription, and renewal

The standard self-service offer begins with a 30-day free trial. A card is required, and $0 is due when the trial starts. Unless Customer cancels before the trial end shown in Checkout and its account, the subscription automatically converts to a paid monthly subscription and the saved payment method is charged.

Every standard tier includes the same Olive product. Customer selects one organization-wide program type at account creation: Drop-In Care, Centers & Preschools, or Private Schools & Montessori. Drop-In Care covers programs with variable attendance, bookings, packages, camps, or after-school care. Centers & Preschools covers recurring enrollment, classrooms, daily care, and tuition. Private Schools & Montessori covers academic-year enrollment, tuition, attendance, staff operations, and academics. The program type cannot later be changed for that organization. Full Operations and Commerce Only are separate adoption choices and do not change the selected program type.

Drop-In Care pricing uses average daily completed check-ins: Sprout covers 0 through 24 at $100 USD per month or $1,000 per year; Sapling covers 25 through 50 at $150 per month or $1,500 per year; Tree covers 51 through 100 at $250 per month or $2,500 per year; and 101 or more enters Grove review for custom terms. Centers & Preschools pricing uses active enrolled children: Sprout covers 0 through 70 at $100 per month or $1,000 per year; Sapling covers 71 through 125 at $200 per month or $2,000 per year; Tree covers 126 through 250 at $300 per month or $3,000 per year; and 251 or more enters Grove review for custom terms. Private Schools & Montessori pricing uses active students: Sprout covers 0 through 120 at $199 per month or $1,990 per year; Sapling covers 121 through 250 at $299 per month or $2,990 per year; Tree covers 251 through 350 at $399 per month or $3,990 per year; and 351 or more enters Grove review for custom terms.

A program-type measure is valid only when Customer has confirmed complete dated records for that source. Centers & Preschools Commerce Only organizations may establish active enrollment from accepted tuition agreement lines. Private Schools & Montessori Commerce Only organizations may establish active students from accepted annual tuition terms. A Drop-In Care Commerce Only organization without attendance evidence keeps its current price until assisted terms are approved. Olive changes a standard usage tier only after two consecutive eligible full-calendar-month measurements and at least 30 days' written notice. Organizations with two or more active locations require assisted custom terms; Olive does not apply an automatic multi-location discount.

The exact locations, prices, tax, trial dates, renewal date, and custom terms shown in Checkout, an invoice, or a signed order form control if they differ from the general figures in these Terms.

4. Billing, cancellation, and refunds

Standard monthly subscriptions are month-to-month. Customer may cancel through the billing portal or another cancellation method Granite makes available in the account. Cancellation takes effect at the end of the current billing period, and Customer retains paid access through that date unless the account is suspended for another reason.

Monthly fees already charged are non-refundable except where required by law or expressly stated in a written order form. Annual cancellation and refund terms are governed by the applicable signed order form. Prices exclude applicable taxes and third-party provider fees. Customer authorizes Granite and its billing provider to charge the saved payment method for recurring subscription fees, taxes, and other amounts Customer expressly approves.

If payment fails, Granite may retry collection, restrict new operational activity, or suspend the Service. Customer will retain the account recovery, billing, export, and read-only access described in the Service while the account remains within its recovery period.

5. Customer Data and privacy responsibilities

Customer retains its rights in information, files, records, branding, and other content submitted to Olive ("Customer Data"). Customer grants Granite a limited right to host, process, transmit, back up, and display Customer Data only as needed to provide, secure, support, and improve the Service and meet legal obligations.

Granite will not disclose Customer Data to another childcare organization unless Customer directs Granite to do so or disclosure is required by law.

Customer is responsible for having a lawful basis and all notices, permissions, and consents needed to collect and use Customer Data, including information about children, parents, guardians, authorized pickup contacts, caregivers, employees, and contractors. Customer must follow the current per-child media-consent state before capturing or publishing a child update and must not use one child's consent to authorize content about another child. Olive is intended for authorized adults acting for a childcare organization or family, not for direct use by children.

Before Customer enters real family data, enables child updates, or enables parent payments, Customer must complete Olive's applicable readiness requirements, including approved family and child-update policy language, private-media storage and deletion proof, transactional-email proof, and payment-provider setup where applicable.

6. Payments between childcare organizations and families

Customer, not Granite, is the merchant of record for care, packages, programs, events, extras, receivables, and other amounts Customer charges families. Customer owns its parent relationships, catalog, prices, taxes, refunds, disputes, negative balances, and connected payment-provider account. Granite does not take an application fee or percentage of those family payments under the standard Olive subscription.

A payment provider's terms also apply to its services. Customer must not use Olive to misstate a charge, collect an unlawful amount, or avoid a refund, dispute, notice, or recordkeeping obligation.

7. Acceptable use

Customer and its users may use Olive only for lawful childcare and business operations. They may not:

• access another organization's data or account without authorization;
• upload malicious code or use the Service to harm, disrupt, probe, or bypass Olive's security or access controls;
• sell, sublicense, copy, reverse engineer, or create a competing service from Olive except where applicable law does not permit that restriction;
• use the Service to violate law, licensing requirements, privacy rights, intellectual-property rights, or another person's safety; or
• submit payment-card data outside the payment fields provided for that purpose.

8. Third-party services

Olive may interoperate with payment, authentication, email, storage, hosting, and other third-party services. Customer's use of a third-party service is also governed by that provider's terms. Granite is not responsible for a third-party service's acts, omissions, fees, outages, or account restrictions, but Granite remains responsible for operating Olive's integration with reasonable care.

9. Confidentiality

Each party may receive non-public information that the other party reasonably treats as confidential. The receiving party will use that information only to perform or receive the Service, protect it with reasonable care, and disclose it only to personnel, contractors, or advisers who need it and are bound to protect it. This section does not cover information that is public through no breach, already known without a duty, independently developed, or lawfully received from another source.

A party required by law to disclose confidential information will provide notice when legally permitted and disclose only what is required.

10. Ownership and feedback

Granite and its licensors own Olive, its software, documentation, designs, and related intellectual property. These Terms give Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription for Customer's internal business operations.

If Customer provides suggestions or feedback, Granite may use them without restriction or payment. Granite will not identify Customer publicly as the source without permission.

11. Service changes and availability

Granite may improve, change, or discontinue features. Granite will provide reasonable advance notice when a material change removes a core paid capability, unless an urgent security, legal, or provider issue makes advance notice impracticable. A service level, support commitment, or custom feature is binding only if stated in a signed order form.

The Service may be unavailable for maintenance, provider outages, emergencies, or events outside Granite's reasonable control. Granite will use commercially reasonable efforts to restore affected service.

12. Suspension, termination, export, and deletion

Granite may suspend access when reasonably necessary to prevent harm, address a security issue, comply with law, respond to nonpayment, or stop a material breach. When practical, Granite will limit the suspension to the affected account or capability and give Customer a chance to cure the issue.

Published child-update photos, audio, and captions expire exactly 90 days after publication. A family-owner consent withdrawal or authorized staff withdrawal blocks access immediately even if exact private-object deletion finishes asynchronously. Child supply records persist until archived or removed through Customer's organization lifecycle.

After service ends, new intake, purchases, bookings, child updates, supply changes, attendance changes, credits, and invitations stop. During the recovery period, Customer retains read-only history, export, and subscription recovery access. Olive schedules operational Customer Data for deletion 90 days after service ends. Deleted database records may remain in disaster-recovery copies for up to seven additional days before aging out. Granite may retain commercial, agreement, security, audit, and other records longer when reasonably needed for legal obligations, fraud prevention, dispute resolution, or enforcement.

Customer should export needed records before the recovery period ends. Data deletion remains subject to the approved retention schedule and applicable law.

13. Warranties and disclaimers

Granite warrants that it will provide the Service with reasonable care and skill. If Granite materially breaches that warranty, Customer's primary remedy is for Granite to correct the affected Service or, if correction is not commercially reasonable, allow Customer to terminate and receive a prorated refund of prepaid fees for the unused period.

Except for the express warranty above and to the maximum extent permitted by law, Olive is provided "as is" and "as available." Granite disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Granite does not promise that the Service will be uninterrupted, error-free, or sufficient by itself to satisfy Customer's childcare, licensing, tax, employment, privacy, or safety obligations.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable under these Terms for lost profits, lost revenue, lost goodwill, or indirect, incidental, special, consequential, exemplary, or punitive damages, even if advised they were possible.

Except for payment obligations, misuse of the other party's intellectual property, breach of confidentiality, fraud, willful misconduct, or liability that law does not allow a party to limit, each party's total liability arising from these Terms will not exceed the fees Customer paid or owed for Olive during the 12 months before the event giving rise to the claim. If Customer has paid no fees, Granite's total liability will not exceed $100 USD.

15. Indemnity

Customer will defend and indemnify Granite and its personnel against a third-party claim arising from Customer's childcare operations, Customer Data, Customer's products or services, Customer's violation of law, or Customer's material breach of these Terms, except to the extent the claim was caused by Granite's breach, negligence, or willful misconduct. Granite will promptly notify Customer of a covered claim and reasonably cooperate in the defense. Customer may not settle a claim in a way that admits fault by or imposes an obligation on Granite without Granite's written consent.

16. General terms

These Terms, the applicable Checkout offer, and any signed order form are the complete agreement for the Service. A signed order form controls over these Terms for a direct conflict.

Granite may update these Terms for future subscriptions. For an active subscription, Granite will provide reasonable notice of a material change through the Service or the Customer's account email. Continued use after the stated effective date means Customer accepts the updated Terms. A change does not retroactively replace a signed order form or a previously accepted version for an earlier period.

Customer may not assign these Terms without Granite's written consent, except in connection with a merger or sale of substantially all relevant assets. Granite may assign these Terms as part of a merger, reorganization, financing, or sale of the Service, provided the successor remains responsible for Granite's obligations.

These Terms are governed by North Carolina law, without regard to conflict-of-law rules. The state and federal courts located in Wake County, North Carolina have exclusive jurisdiction, and each party consents to that venue. If any provision is unenforceable, the remaining provisions stay in effect. A waiver must be in writing and applies only to the specific instance waived.

Questions about these Terms or legal notices may be sent through the support contact shown in Olive or on Customer's invoice or written order form.